Emergencies

Emergency Mental Health cases are seen immediately. If you are facing a crisis, call the Mental Health Crisis Line at 1-888-429-8167, or call 911 or go to your nearest emergency room.

Mental Health & Addictions Child and Adolescent Services

Service/Procedure Summary

Wait-times for Community Mental Health and Addictions
The Department of Health and Wellness, Nova Scotia Health Authority (NSHA), and the IWK Health Centre are working together to improve access to mental health and addictions care and support for Nova Scotians. We are committed to having the right services, in the right place, at the right time, and delivered by the right provider for patients.

In 2018-19 we are standardizing the way we collect and report wait-times for Community Mental Health and Addictions clinic appointments. Wait time standards have been chosen and waits will be reported online by triage level.

A person’s triage level is determined by their condition as assessed by clinicians working in intake or referral. In providing care and treatment based on clinical assessment, people triaged as urgent receive care before people triaged as non-urgent.

  • Triage 1: Emergency, no wait--patients immediate access to care through emergency or crisis services
  • Triage 2: Urgent, target is within seven days
  • Triage 3: Non-Urgent, target is within 28 days
see more
Instructions - Instructional text.

Wait Times

Urgent

Facility 90% (Wait 1) 50% (Wait 1) 90% (Wait 2) 50% (Wait 2)
NSHA Northern Zone
7 days
1 day
---
---
IWK
7 days
5 days
46 days
32 days
NSHA Western Zone
13 days
5 days
---
---
NSHA Eastern Zone
7 days
6 days
7 days
6 days

Non-Urgent

Facility 90% (Wait 1) 50% (Wait 1) 90% (Wait 2) 50% (Wait 2)
Yarmouth Regional clinics
19 days
8 days
16 days
7 days
NSHA Clinical Virtual Care Team
37 days
9 days
48 days
15 days
Valley Regional clinics
31 days
18 days
30 days
16 days
Cumberland County clinics
28 days
21 days
163 days
82 days
Aberdeen Regional clinics
34 days
25 days
88 days
42 days
South Shore Regional clinics
57 days
27 days
74 days
26 days
Rural Cape Breton clinics
49 days
28 days
23 days
8 days
Colchester Regional clinics
47 days
33 days
261 days
119 days
Guysborough Antigonish clinics
60 days
35 days
78 days
43 days
IWK
105 days
62 days
100 days
52 days
Cape Breton Regional Municipality
177 days
154 days
133 days
51 days

Reduce your wait time

Not all wait times are the same, and you may reduce your wait time for health care services. Explore options and talk to your doctor or nurse practitioner.

Talk to your primary care provider

Wait time information can help you and your primary care provider make informed decisions. Find wait times and share the numbers with your healthcare provider.